Frequently asked questions
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- Do I require a doctor’s referral?
- A doctor’s referral is not required to receive physiotherapy services. Please keep in mind some private insurance companies require a referral in order for you to receive reimbursement. Please check with your insurance provider.
- What should I bring to the appointment?
- Please bring your insurance information, and any doctor’s notes/previous MRI/imaging reports (optional).
- Do you accept ICBC claims?
- Yes, please bring your claim number, a form from ICBC, and your adjuster’s contact information.
- Are your services covered by extended health plans?
- Physiotherapy, acupuncture, orthotics, and braces are covered under most extended health plans. Please contact your health plan provider for detailed information specific to your coverage.
- How long does a session last?
- A session can last anywhere from 15 minutes for a check-up to 60 minutes, depending on the service and the physiotherapist’s recommendations.
- What is your cancellation policy?
- We have a 48 hour cancellation policy, meaning appointments must be cancelled/rescheduled with at least a 48 hour notice.
- What should I wear for my appointment?
- Please wear a face mask, athletic/comfortable clothing, preferably shorts, t-shirt, and a sports bra depending on the area(s) being treated.
- What should I expect in my first appointment?
- You will receive an initial consultation with the physiotherapist as well as treatment. You will also receive a patient intake form and a COVID questionnaire before your appointment, please fill them out before every appointment.
- Do you provide direct billing?
- We provide direct billing to the following insurance providers: Pacific Blue Cross, Medavie Blue Cross, Canada Life, Sunlife, Manulife, Green Shield Canada, Equitable Life of Canada, and other insurance providers under the E-Telus provider net.
- How much coverage do I have?
- Please check with your insurance provider, we do not have this information.
- Do you offer virtual treatments?
- Yes, we offer virtual treatments.
- How many treatments will I need?
- This is dependent on the condition and the physiotherapist’s recommendations.
- Do you offer MSP rates?
- If you are eligible for MSP supplementary benefits, the MSP plan can cover $23 per visit for a total of 10 visits per calendar year (January 1st to December 31st).